CSOSA One-Day Team Building Session, May 2019

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CSOSA One-Day Team Building Session, May 2019

2,950.00

Team Building Outline

9:00 a.m. – 5:00 p.m.

(includes two 15-minute coffee breaks)

9:00 Welcome

Objectives:

- Learn Provide about the characteristics of high performing teams

- Learn skills and strategies to improve communication skills and deal with conflict

- Develop an agreement on norms and rules that govern future team work

9:15 Introductions and workshop objectives

9:30 High Performing Teams

- Characteristics

- Dexler / Sibbet Team Performance Model

- Team assessment

10:30 Conflict and its potential

- What is conflict?

- Approaches to conflict: Thomas Kilmann Conflict Model

- Levels of conflict

- Conflict Cycle

11:30 Communication

- Active Listening

- Variables that impact communication: culture, power

- Group exercise

12:00 Lunch

1:00 Sources of Conflict

- Mapping of issues

- Mapping of stakeholders

- Strategies to dealing with conflict

- Negotiation

2:30 Strategies

- Problem solving approaches

- Integrative approaches

- Case study

4:00 putting it all together

- Our team: norms moving forward

- How will we support each other

- How will we de-escalate issues?

- Resources available

5:00 Adjourn

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Training occurred on April 21, 2019.