CSOSA One-Day Team Building Session, September 2018

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CSOSA One-Day Team Building Session, September 2018

2,950.00

Team Building Outline 9:00 a.m. – 5:00 p.m. (includes two 15 minute coffee breaks)

9:00 Welcome

Objectives: - Learn Provide about the characteristics of high performing teams - Learn skills and strategies to improve communication skills and deal with conflict - Develop an agreement on norms and rules that govern future team work

9:15 Introductions and workshop objectives

9:30 High Performing Teams

- Characteristics - Dexler / Sibbet Team Performance Model - Team assessment

10:30 Conflict and its potential

- What is conflict? - Approaches to conflict: Thomas Kilmann Conflict Model - Levels of conflict - Conflict Cycle

11:30 Communication

- Active Listening - Variables that impact communication: culture, power - Group exercise

12:00 Lunch

1:00 Sources of Conflict

- Mapping of issues - Mapping of stakeholders - Strategies to dealing with conflict - Negotiation

2:30 Strategies

- Problem solving approaches - Integrative approaches - Case study

4:00 putting it all together

- Our team: norms moving forward - How will we support each other - How will we de-escalate issues and work with challenges - Resources available

5:00 Adjourn


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Training occurred on September 25, 2018.